Initially, I had a good feeling about Mastria Mazda The staff Colton Connell, the finance manager, and manager Edgar Monterrosa, were all warm and welcoming. But like a great movie with a disappointing plot twist, things started to shift once we got into the fine print. My lease buyout was supposed to be $27,524. Somehow, the final purchase price ended up being $28,040. I was told this was because they were “buying the vehicle from themselves” and needed to “inspect it.” Fascinating logic, charging me $500 for the privilege of buying my own car, which I’ve cared for since mile one. Must be a new industry trend. Then came the financing fun. Despite having solid credit, I got the privilege of watching nine credit inquiries stack up while they hunted for a loan. There were offers at 20%, 18%, and a few other eyebrow-raising rates before finally landing at 9%. I suppose “throw everything at the wall and see what sticks” is a financing strategy now? I also declined all the extra bells and whistles, no GAP insurance, no maintenance plans. It’s a new car. I’m the only owner. But saying “no thank you” to all of that didn’t go over too well. You could almost hear the commission slipping away, and the mood shifted fast. The cherry on top? I had to pay $35 out-of-pocket for an inspection I was told would be reimbursed. That was over a month ago. Since then, it's been an ongoing game of voicemail tag and vanishing accountability. Funny how the follow-up energy fades once there’s no more money to squeeze out of you. To sum it up: friendly up front, slippery in the middle, and invisible at the end. If you like your car buying experience with a side of smoke and mirrors, this is your place. Otherwise, proceed with caution and maybe bring your own magnifying glass for the fine print.

Dan was great, we had an awesome experience here and were able to leave with a car we're happy with.

We purchased a CX-5 with Dan Smith. The service was excellent, he was attentive, listened to our needs & we had a painless process. Would recommend to anyone looking for a seamless purchase experience.

I just moved here from VA and from the moment I walked in I was met with friendly, courteous and professional welcome. Then was led to the service area and more of the same! Super nice and accommodating professionals. This is my new service establishment for my car going forward. Thank you

always good service and driven to satisfy and resolve all issues

The team at Mastria Mazda truly went above and beyond to make my experience exceptional. From start to finish, everyone was personable, professional, and committed to helping me get the best deal possible on my new 2025 Mazda CX-5. Mike and Dan were especially fantastic. They took the time to explain every detail of the leasing process, ensuring I felt comfortable and informed every step of the way. Dan worked with me one-on-one and was incredibly patient, knowledgeable, and dedicated to making the process seamless. I’m thrilled to have such great support from Mastria Mazda and look forward to staying connected with them over the next three years. If you’re in the market for a vehicle, there’s no better place than the Mastria family on the Auto Mile. Highly recommend!

They were professional and kept me informed on what was going on they were also on time for car being ready as they said

Alex and Ryan did a great job on helping me purchase the CX30. Thank you !

Great service, fast paced, needed car to be registered and ready to go same day and Dereck made that happy!!

Dylan at Mastria Mazda is great! He was very attentive, not pushy, and really went above and beyond for us. I give him 5 stars. General sales dept manager could use alittle customer service refresher.

Great service and great atmosphere!

Great experience at service department!

Went in for a recall, quick, efficient, courteous.