The service department took care of my oil change and four wheel alignment. They were courteous and answered any concerns I had. The service was efficient and the cost was reasonable.

great customer experience very easy to work with and would definitely refer a friend anytime

Super nice STAFF! Everyone was very nice. Would definitely refer friends and family!

this storms was like no other. wow!!! what a friendly staff. thanks much for all your help.

I bought a CX-50 here and it was a great experience. Santiago was great and extremely helpful throughout the process. Would recommend this dealership to anyone looking for a new car.

It was a great experience, starting with a conversation with Justin first on line then over the phone. He took the time to review auto options and styles. Then he pointed us in the right direction where we were told to ask for the sales manager Kenny or Alex. On our arrival we received a warm welcome and was turned over to Daniel our salesman who took us step by step through the sale and finance process. Including connecting our phones to the cars Bluetooth and explaining other modern features new to us. Also a shout-out to Steve from the ... Read More

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Google - Nov 11, 2026

It was a great experience, starting with a conversation with Justin first on line then over the phone. He took the time to review auto options and styles. Then he pointed us in the right direction where we were told to ask for the sales manager Kenny or Alex. On our arrival we received a warm welcome and was turned over to Daniel our salesman who took us step by step through the sale and finance process. Including connecting our phones to the cars Bluetooth and explaining other modern features new to us. Also a shout-out to Steve from the service department who stop on his way passing by to extend a warm welcome and making us feel comfortable when the time comes for us to return for oil changes and service. Thanks to all David & Peggy

We couldn’t be happier with our purchase of our new Mazda. Santi made the process as smooth as can be. He was friendly, courteous and informative. He was great and I recommend him highly

I could not have had a more amazing experience at Mastria Mazda with Santiago! He was incredibly knowledgeable and enthusiastic about all things Mazda. He was authentic, friendly, reliable, and so supportive throughout the entire process. He genuinely wanted me to be happy with my decision. I never felt pressured, just supported and well taken care of. I would not hesitate to recommend Santiago and Mastria Mazda to anyone looking for a new car. I couldn't be happier with my experience!

Nathan was very kind and happily answered all of my questions while helping me find a car that suited my needs!

We stopped to check out a few Mazda models and were greeted with respect, professionalism and zero pressure from Santiago at Mastria Mazda . We were educated on the different trims and received carfax data total transparency about the verified pre owned car we test drove and prompt polite service. We will be back.

Excellent service. Very knowledgeable and friendly staff.

Santiago was great to work with. We appreciated his knowledge and assistance as we test drove a couple of cars.

Dylan was great! Easy to work with. Explained the process thoroughly. Made the whole experience effortless. Thank you!

Fast and awesome service

Scheduling was.easy, team was friendly and informative. Space was clean, comfortable waiting area , video inspection was helpful and appreciated. Work was done in a very reasonable time frame.

Scheduled service on Monday for Wednesday. Dropped car off, my service was complete after 2 hours. A courtesy car was provided. Excellent service all around.

Santiago Belalcazar was an excellent salesman for me and my daughter to work with. He was professional, respectful, very knowledgeable about the SUV we were considering, and an overall pleasant person with whom to associate with. My vehicle choices had narrowed down to the Mazda CX5 and the Honda CRV. Because of sciatic pain occurring only when I drive, ChatGPT indicated the Honda would better address this. After test driving it, and finding that to be true, my decision was made.

Santiago was excellent. Highly knowledgable of the CX5 and its competition. Listened to our priorities, and handled the process very well. Thank you Mazda Miastri.

Santiago came out and helped us while me and my boyfriend were browsing he helped us find a car that fit are needs fast and took us out on a test drive that gave us a good picture of the overall car.

Santiago came to the lot while me and my girlfriend were browsing and helped us find a car that fit are needs to look at. It was a great experience overall.

Just purchased a car from Mastria Mazda in Raynham. This is my family’s 2nd Mazda from them and both times the process was quick and easy. Santi in sales was amazing from beginning to end. He was very knowledgeable, patient and honest. Bobby in financing and everyone else at Mastria were also great to work with. Highly recommend!

The service department at Mastria Mazda is phenomenal. They don’t try to upsell you and are honest and fair about their work and pricing

Best spot to get your sticker No nonsense, professional & fast 👍

This was the best car buying experience I've ever had! The Mastria staff was welcoming, knowledgeable, and very helpful. This process was seamless and I would definitely recommend 10/10!

Getting my car serviced here is actually a pleasure! I get a video from the tech who is working on my car, telling me what he’s looking at. Waiting area has snacks, WIFI…I can work while I wait. The staff is professional and friendly.

I’ve always had great experiences with Mastria Mazda’s service department. Their staff is friendly and welcoming, and I’ve had no problems getting my car in and out. I’ve taken my car there for servicing for the past two years. My recent visit went smoothly, and I was comfortable while waiting for my car. However, I was hesitant to take the return to the dealership after my last visit in July 2026. During the July visit, after my car was returned to the parking lot, I immediately noticed my glove box was completely detached and left on the ... Read More

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Google - Nov 1, 2026

I’ve always had great experiences with Mastria Mazda’s service department. Their staff is friendly and welcoming, and I’ve had no problems getting my car in and out. I’ve taken my car there for servicing for the past two years. My recent visit went smoothly, and I was comfortable while waiting for my car. However, I was hesitant to take the return to the dealership after my last visit in July 2026. During the July visit, after my car was returned to the parking lot, I immediately noticed my glove box was completely detached and left on the passenger’s side mat. The head technician apologized profusely and took my car to reattach my glove box. When I received my car for the second time, they informed me that an apprentice technician worked on my car and made a mistake. I was incredibly concerned because this displays a lack of proper training and oversight. If the apprentice failed to notice my glove box was not attached, then what else did they miss when servicing my car? It was disappointing, because the most important part of a trainer’s job is to inspect the trainee’s work and provide feedback. If there is no oversight, and you can’t replace something as obvious as a glove box, how can I trust you to do a brake job? Especially when you charge exorbitant prices for labor.

I recently purchased a vehicle there and couldn’t be more happy with the customer service i received. I dealt with Luis, Eric and Mark and they all went over and above to make sure all my requests were met. I’m you’re ever looking to purchase a vehicle I highly recommend them.

We met with Santiago at Mazda showroom and he help us lot. He is great.

Santiago was very helpful with the entire process of test driving and going through the rates! It was a pleasant experience.

We had a great experience with the staff at Mastria Raynham,especially Kenny A. and Tom B. From our first meeting with Tom, he was a font of knowledge but with no pressure . He answered all our questions expertly and left us feeling confident we were making an informed decision. Kenny A. really made us feel appreciated and put together a deal that we were able to enthusiastically agree to . Their service was fast and competent and made the whole car shopping/ buying experience delightful !!!

The experience with Mastria Mazda was totally spot on with all factors of my experience. I especially liked having a courtesy vehicle in place of my vehicle for the duration of the fixes. I would recommend them on your Mazda needs. They took my need to get my vehicle back quickly for family reasons into consideration and it was much appreciated the swiftness of the vehicle repairs. Thank you! 😊 Sandra Ervoes

Thomas is the quintessential professional. Knows his product extremely well and the same goes for knowing his customers.

We purchased a new 2026 Mazda CX90 from Alex. The experience was super easy. Low pressure. His cousin Danny showed my wife all the features the vehicle has and how to use them and did an exceptional job. They make a great team! Great dealership to work with!

I had a great experience buying my car at Mastria Mazda. Dan was incredibly helpful, and knowledgeable. He made the entire process easy and stress-free, and I never felt pressured. I highly recommend this dealership and working with Dan!

We recently had a great experience buying a car from Mastria Mazda. Dan Smith was outstanding. He helped us pick the best vehicle for our needs, was very friendly and collaborative during the negotiation of our trade in, and patiently answered so many questions when we picked up our vehicle. The environment is very friendly, no pressure, and I would not hesitate to recommend Mastria Mazda to anyone who is looking for a stress-free way of purchasing a car.

I had a pleasure with working with santiago here at mastria mazda and let me tell you, the turnover was extremely quick he told me a lot of information and didnt sugar coat when it came to anything about the car i was looking at. i recommend him if you guys go in. great crew

Santiago was great! Great customer service, amazing communication, and helped to find the perfect car!

Fast and efficient, love the video diagnosis.

Great customer service and communication. I appreciate the help and kindness i received from this department while getting my car fixed. Thank you!

Santiago was great and very knowledgeable!

Alex Santiago Initially met with my son and I. We were interested in checking out a cx90 had seen online. They were busy but Alex was very knowledgeable about the vehicle. He also was very cool considering our we weren’t sure where our credit was at did not feel judged one bit. I must also mention how pleasant and helpful Santiago Belcazar was I did forget to mention he was the first friendly face we ran into when we got there. He takes care of everything insurance thanks to him it was a breeze didn’t even hear anything ... Read More

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Google - Oct 27, 2026

Alex Santiago Initially met with my son and I. We were interested in checking out a cx90 had seen online. They were busy but Alex was very knowledgeable about the vehicle. He also was very cool considering our we weren’t sure where our credit was at did not feel judged one bit. I must also mention how pleasant and helpful Santiago Belcazar was I did forget to mention he was the first friendly face we ran into when we got there. He takes care of everything insurance thanks to him it was a breeze didn’t even hear anything about excise tax. He handled everything. Phenomenal job. Last but surely not least Bobby Ryan the Finance Manager took great care of us got us a great interest rate went over everything awesome people person we talked sports got a pumper to bumper warranty basically forever for an extra 20 dollars a month and got into the vehicle I wanted thanks to him and these gentleman. Highly recommend.

santiago was one of the best person ever and kenny did a great job

The sales team tells you, “We are here to help you resolve the issues you are experiencing with your vehicle,” and promises, “I will call you tomorrow.” It has now been three weeks, and I am still waiting for that call! I have left several messages and have yet to receive a single call back. Unfortunately, I have experienced the same lack of communication from the service department. I am also still waiting to receive the paperwork documenting the five times I have had to bring my vehicle back to the dealership to address three different issues. This lack of ... Read More

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Google - Oct 24, 2026

The sales team tells you, “We are here to help you resolve the issues you are experiencing with your vehicle,” and promises, “I will call you tomorrow.” It has now been three weeks, and I am still waiting for that call! I have left several messages and have yet to receive a single call back. Unfortunately, I have experienced the same lack of communication from the service department. I am also still waiting to receive the paperwork documenting the five times I have had to bring my vehicle back to the dealership to address three different issues. This lack of communication and follow-through is extremely frustrating and disappointing. As a customer, I expect better service, communication, and accountability, especially when I am repeatedly experiencing problems with my vehicle.

I have an extended warranty the finance guy pretty much forced me to buy in 2021. He said it would include one free brake job but then didn’t include rotors. Now it’s been three weeks and Mastria still can’t seem to figure out how much of a discount they can give me now that my car needs brakes. No calls back when they say they will but they spam call to leave reviews so here it is.

I brought my brand new CX30 in for a routine state inspection sticker and waited two hours. During the inspection, my keys were misplaced by the sales department which caused significant inconvenience. As compensation, the dealership offered a $21.75 gas card, which didn't reflect the time I lost. I will not be back for my first “free” oil change or any other service at this dealership. I also have concerns about pricing transparency. My vehicle's price included a $1,000 "Crystal Fusion" add-on. The sales team did not mention either item. Didn’t even tell me what the product ... Read More

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Google - Oct 10, 2026

I brought my brand new CX30 in for a routine state inspection sticker and waited two hours. During the inspection, my keys were misplaced by the sales department which caused significant inconvenience. As compensation, the dealership offered a $21.75 gas card, which didn't reflect the time I lost. I will not be back for my first “free” oil change or any other service at this dealership. I also have concerns about pricing transparency. My vehicle's price included a $1,000 "Crystal Fusion" add-on. The sales team did not mention either item. Didn’t even tell me what the product was. I first learned of them from the finance manager on delivery day, when I had little room to negotiate. I would encourage the dealership to disclose all add-ons and fees upfront and to improve its sales department's efficiency and accountability. Edit: Nice copy/paste response. It will never happen again because I will never visit another Mastria dealership again.

Don’t bring your business here—what a rip-off. I was charged $100 just to replace a fog light bulb, and then another $400 to unclog a sunroof drain. The bigger issue, though, is how they handled the water damage. They had my car for two weeks, and during that entire time, no one thought to mention that there was still water in the car or that the carpet needed to be properly cleaned and dried. Instead, they simply put the floor mats back over the soaked carpet and gave me the car back as if everything was fine. So I paid $400 ... Read More

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Google - Oct 5, 2026

Don’t bring your business here—what a rip-off. I was charged $100 just to replace a fog light bulb, and then another $400 to unclog a sunroof drain. The bigger issue, though, is how they handled the water damage. They had my car for two weeks, and during that entire time, no one thought to mention that there was still water in the car or that the carpet needed to be properly cleaned and dried. Instead, they simply put the floor mats back over the soaked carpet and gave me the car back as if everything was fine. So I paid $400 to have the drain unclogged, only to have the water damage essentially covered up rather than properly addressed or even brought to my attention. If they had just told me, “There’s still water in the carpet and you need to have it cleaned,” I could have dealt with it. But sending the car back to me with soaked carpet after having it for two weeks is completely unacceptable.

We recently bought a 2023 Mazda CX-9 from Mastria Mazda in Raynham, MA, and this was by far the worst experience we’ve ever had with a dealership. We drove 1.5 hours from Connecticut because we were looking for an SUV for our growing family of 4. At first, everything was great. Our salesman Dylan was polite, informative, and let us take the car for a test drive with our family. We agreed on a price and told them we would be using our own financing through USAA, which we’ve used before without any issues. We were told the only issue would ... Read More

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Google - Aug 12, 2026

We recently bought a 2023 Mazda CX-9 from Mastria Mazda in Raynham, MA, and this was by far the worst experience we’ve ever had with a dealership. We drove 1.5 hours from Connecticut because we were looking for an SUV for our growing family of 4. At first, everything was great. Our salesman Dylan was polite, informative, and let us take the car for a test drive with our family. We agreed on a price and told them we would be using our own financing through USAA, which we’ve used before without any issues. We were told the only issue would be that it might take a little longer for them to receive the funds. My husband handled most of the communication throughout the process. Our bank sent the dealership everything they needed on July 25th, but the paperwork was delayed for days. Ryan, the finance manager, eventually admitted, “We dropped the ball on this one.” Once the paperwork was finally sent, USAA found that the bill of sale and financing amount were off by $300. My husband spent basically an entire day going back and forth with Ryan, and it eventually took a THREE-WAY CALL between our bank and the dealership to get everything corrected. On August 4th, we were told they had received the funds and just needed to schedule the DMV appointment. Then we were told the person who handles the appointments wasn’t there. The next day, we were told he was out on the road. When the appointment was finally made, it was for AUGUST 11TH — almost another full week later. At this point, we were extremely frustrated and my husband asked to speak with a manager. His request was basically ignored, so he found the sales manager himself and called Michael Luu. After explaining everything we had gone through, Michael’s response was that if we didn’t want to wait, they could refund our down payment and send the money back to USAA. After spending over $34,000 at the dealership, we found that response extremely disrespectful. We weren’t asking for anything unreasonable. We simply wanted them to fix the problems and help us get the vehicle we had already paid for. We finally went to the DMV on August 11th, where there were STILL issues with the title paperwork that took another hour to fix. And after all of that, we got to the car and it wasn’t even detailed like we were told it would be. There was dirt and water stains on the seats and dust all over the dash. We LOVE Mazda and have had good experiences with Mazda vehicles in the past. Our problem is with this dealership and the way this entire transaction was handled. Dylan was never rude, but we constantly had to chase for updates. Ryan admitted they dropped the ball, but the paperwork was still wrong. And Michael Luu’s response as a sales manager was extremely disappointing. The car itself is great. The experience of buying it was absolutely terrible. We will never do business with Mastria Mazda again. If you’re considering buying from them, I would strongly recommend doing your research and paying very close attention to every step of the process.

I bought a 2023 CX-5 2.5S (base) in December 2022 at MSRP. Shortly before I took delivery, the staff gave me a registration for a car that wasn’t the one I was buying and I had to wait several days to collect the updated registration, which not only was registered to the wrong person, but had the wrong color. The team also did not inspect the car and I had to take it for state inspection elsewhere. Got this fixed after a few weeks and generally had no problems whatsoever with my car. Fast forward to now. A few weeks ago ... Read More

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Google - Jul 30, 2026

I bought a 2023 CX-5 2.5S (base) in December 2022 at MSRP. Shortly before I took delivery, the staff gave me a registration for a car that wasn’t the one I was buying and I had to wait several days to collect the updated registration, which not only was registered to the wrong person, but had the wrong color. The team also did not inspect the car and I had to take it for state inspection elsewhere. Got this fixed after a few weeks and generally had no problems whatsoever with my car. Fast forward to now. A few weeks ago I received an offer letter offering me a bunch of money for said CX-5, so I decided to check it out. Additionally, while I was having service done at a different dealer, I was told MASTRIA had added “tires for life” to my VIN, and that I should find out more about that. First I call and speak to the service department where, after being batted around to different people for about 10 minutes, Gladys from Monsters Inc picks up the phone. She cannot and will not give me a straight answer about what tires for life means. Fine. I go in later that week to inquire about the letter and ask about tires for life in person. First came tires for life - I was told no cars since 2018 have it, to which I responded “then why is it added to a 2023?”, before I was told it was either an “accounting trick” or “invalid since I hadn’t done all my service at MASTRIA”. I do my own oil changes, are you kidding me? Fine. One last chance. What kind of deal can you make me for a new car? Well, unfortunately for them I had cross shopped with Ira and they couldn’t even come close to what Ira offered. Oh, and of course, all of these visits are sprinkled with hours of waiting in the dealer waiting to be addressed. Not only did they lose the sale because they couldn’t make a deal, they lost the sale because their consistently flippant attitude took away any desire to do business whatsoever. Don’t waste your time, skip MASTRIA Mazda. Poor customer service and will treat you like a walking dollar sign rather than a driver.

I am a four-time Mazda purchaser and have always been a loyal Mazda customer, which makes this experience particularly disappointing. My 2025 CX-5 has an intermittent Android Auto issue that causes both my Google Pixel 9 and my son's Google Pixel 10 to randomly perform complete device reboots when connected via USB. The issue has been thoroughly tested with multiple cables, software updates, and multiple comparison vehicles, including another 2025 CX-5 loaner, a Mazda3, a CX-90, and a Tesla. The problem only occurs in my vehicle and does not occur when using wireless Android Auto. Despite providing detailed documentation and extensive troubleshooting results, ... Read More

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Google - Jun 24, 2026

I am a four-time Mazda purchaser and have always been a loyal Mazda customer, which makes this experience particularly disappointing. My 2025 CX-5 has an intermittent Android Auto issue that causes both my Google Pixel 9 and my son's Google Pixel 10 to randomly perform complete device reboots when connected via USB. The issue has been thoroughly tested with multiple cables, software updates, and multiple comparison vehicles, including another 2025 CX-5 loaner, a Mazda3, a CX-90, and a Tesla. The problem only occurs in my vehicle and does not occur when using wireless Android Auto. Despite providing detailed documentation and extensive troubleshooting results, the dealership has repeatedly dismissed the issue as a phone problem rather than investigating the possibility of a fault within the vehicle's USB or infotainment hardware. To date, no meaningful diagnostic effort or repair has been offered. What has been most frustrating is not the defect itself, but the lack of responsiveness and willingness to engage with the evidence provided. After multiple service visits, escalation to Mazda Corporate, and weeks of waiting for responses, I am still seeking a resolution. I have now been forced to seek assistance from the Massachusetts Attorney General's Consumer Advocacy Division simply to obtain attention to an unresolved warranty issue. I expected better treatment as a long-time Mazda customer. Instead, I have been left with a vehicle that exhibits an unresolved defect, no repair plan, and little confidence that either the dealership or Mazda Corporate is taking the matter seriously. I hope this review prompts management to take a fresh look at how customer concerns are handled and how warranty issues are investigated when the evidence does not fit a standard diagnostic script.

I wish I could rate a 0 for customer service. You go in and obviously your car is in horrible condition and needs tires, brakes, windshield wipers you name it. Which ok I get it’s their job to sale you up. HOWEVER, if your a women they think they can get away with antagonizing you about it until you buy 5 different services for $3000 at a time which OBVIOUSLY nobody can afford when gas is $6 a gallon, which I also Kindly decline 15 times because I’m just a girl and my dad said to wait. Then they have the audacity to ... Read More

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Google - May 4, 2026

I wish I could rate a 0 for customer service. You go in and obviously your car is in horrible condition and needs tires, brakes, windshield wipers you name it. Which ok I get it’s their job to sale you up. HOWEVER, if your a women they think they can get away with antagonizing you about it until you buy 5 different services for $3000 at a time which OBVIOUSLY nobody can afford when gas is $6 a gallon, which I also Kindly decline 15 times because I’m just a girl and my dad said to wait. Then they have the audacity to say to me “oh so you want to risk your life”. Mind you, the tires are fine after taking it to a mechanic. I would recommend going somewhere that has employees with less of a huge ego.

Paid $190 for them to check a problem in my car just for my co worker to find out it was something else , can’t get a refund shame on you

Kind of a strange thing happened, I was interested in a vehicle they had for sale . I inquired and talked with a woman there we had a few conversations . She asked when I was available to look at it . She said that the time I had picked was perfect , she was looking forward to working with me , she wanted to get me behind that wheel. She confirmed the time with me . I was excited the day of , was just getting in my car to head over I got a phone call from a gentleman from mastria , he had asked if ... Read More

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Google - Apr 12, 2026

Kind of a strange thing happened, I was interested in a vehicle they had for sale . I inquired and talked with a woman there we had a few conversations . She asked when I was available to look at it . She said that the time I had picked was perfect , she was looking forward to working with me , she wanted to get me behind that wheel. She confirmed the time with me . I was excited the day of , was just getting in my car to head over I got a phone call from a gentleman from mastria , he had asked if I had an appointment to look at the car I said yes .. he said we'll I'm calling you to save a trip to the dealer , that they had sold the vehicle. He wanted to know if that was the only type I was looking for and they get those in frequently he'd check with the boss . He would reserve one in my name , yeah right !!! ... i kinda thought that's what i did when I was talking to the salesperson and giving her my name and number and setting up an appointment.. I thought that was sort of reserving it .. don't know what the difference would have been .

Bizarre encounter. Test drove a car and they asked how I was going to pay. Told them I was going to finance through my credit union and was told they don’t take other financing because they “have an obligation to their finance partners”. That’s not my problem. I thought it was a mistake and the someone else came over and said the same thing. Seems weird they wouldn’t want a bank check. Why does it matter if it’s because of financing or cash? The check is the same. They thought they were going to bully me ... Read More

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Google - Mar 19, 2026

Bizarre encounter. Test drove a car and they asked how I was going to pay. Told them I was going to finance through my credit union and was told they don’t take other financing because they “have an obligation to their finance partners”. That’s not my problem. I thought it was a mistake and the someone else came over and said the same thing. Seems weird they wouldn’t want a bank check. Why does it matter if it’s because of financing or cash? The check is the same. They thought they were going to bully me into their financing. Not happening. I walked out the door and bought the car somewhere else….with no problem. Don’t let them try to bully you into their own financing if you have something already set up. Plenty of other places will do business with you.

I bought a Mazda from this lovely business. After I bought it , I met with a lady full of smiles and happiness and she wanted me to buy extra insurance for my car because after all there's like 75,000 things that can go wrong. Boy was I stupid. Well, this insurance was thousands of dollars so when I called today to find out about some issues. The person said I don't know what's covered and I guess he couldn't or wouldnt look it up. Told me it would cost more money to bring it in. What a ... Read More

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Google - Mar 7, 2026

I bought a Mazda from this lovely business. After I bought it , I met with a lady full of smiles and happiness and she wanted me to buy extra insurance for my car because after all there's like 75,000 things that can go wrong. Boy was I stupid. Well, this insurance was thousands of dollars so when I called today to find out about some issues. The person said I don't know what's covered and I guess he couldn't or wouldnt look it up. Told me it would cost more money to bring it in. What a waste of money and I am very disappointed and displeased. I've never going to buy another SUV or get any services done here ever again.

I wasn’t planning to leave a review, but after my message to the dealership was ignored, I feel others should know. I brought my 2024 Mazda in for its 30,000-mile service with no existing issues. I booked a $115 maintenance package online and was asked if I wanted the 30K service package instead. Assuming it would be a reasonable upgrade, I agreed. At checkout, I was charged $465. Multiple services and parts were added without any clear explanation, and the pricing was significantly inflated. I had my baby with me and didn’t notice the total until I left. After reviewing the ... Read More

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Google - Mar 5, 2026

I wasn’t planning to leave a review, but after my message to the dealership was ignored, I feel others should know. I brought my 2024 Mazda in for its 30,000-mile service with no existing issues. I booked a $115 maintenance package online and was asked if I wanted the 30K service package instead. Assuming it would be a reasonable upgrade, I agreed. At checkout, I was charged $465. Multiple services and parts were added without any clear explanation, and the pricing was significantly inflated. I had my baby with me and didn’t notice the total until I left. After reviewing the invoice, my husband—who knows cars—found that many parts were marked up substantially. I left feeling taken advantage of rather than helped. I would not recommend this dealership.

Santiago Belalcazar made car buying an easy and seamless experience. very polite and friendly. Would definitely recommend buying a car from Santiago. I am editing this review as we were mislead and lied to regarding buying a used GMC truck from your dealership. The seamless experience was too good to be true! We realized when we got home , there were numerous issues with the vehicle. The truck was painted white, paint chipping and was able to see the truck was gold, which we were not told. Truck is a GMC gave us a Chevy key fob, no car manual, there ... Read More

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Google - Feb 26, 2026

Santiago Belalcazar made car buying an easy and seamless experience. very polite and friendly. Would definitely recommend buying a car from Santiago. I am editing this review as we were mislead and lied to regarding buying a used GMC truck from your dealership. The seamless experience was too good to be true! We realized when we got home , there were numerous issues with the vehicle. The truck was painted white, paint chipping and was able to see the truck was gold, which we were not told. Truck is a GMC gave us a Chevy key fob, no car manual, there was sand and rust in the tool hatch in the back just to name a few. Car buying should be trustworthy and transparent. I tried to contact the corporate office. called and emailed…. did not respond to me. Writing this review in hopes that another prospective buyer would not be treated the same as we were. I do NOT recommend this dealership! We were able to return the vehicle as they have a 7 day return policy. (Thank god) FYI BEWARE the vehicle is back on the market!

Sales team was nice enough but service team has been disappointing. I have had to bring my car back three times, once because they missed a sensor issue when I first bought it and I had to use a loaner for two weeks while they got the part. After they fixed the sensor I picked it up and they didn’t put my dashboard back together and I had to bring the car back again. Then I brought it in for routine service and asked them to install mud-flaps (Genuine Mazda mud-flaps not 3rd party) and they didn’t put ... Read More

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Google - Dec 30, 2025

Sales team was nice enough but service team has been disappointing. I have had to bring my car back three times, once because they missed a sensor issue when I first bought it and I had to use a loaner for two weeks while they got the part. After they fixed the sensor I picked it up and they didn’t put my dashboard back together and I had to bring the car back again. Then I brought it in for routine service and asked them to install mud-flaps (Genuine Mazda mud-flaps not 3rd party) and they didn’t put the exterior wheel trim back together correctly and it looked awful and I had to be the one who pointed it out. I might bring my car back for oil changes because they’re the closest dealership but any more service than that and I’ll be bringing it somewhere else.

I was planning on visiting this dealership to checkout the Mini Cooper Clubman for my wife, BUT she just reminded me how this same dealership sold us a LEMON that didn’t even last us 3 months. We bought a Veloster that had an oil leak which lead to a catalytic converter failure and ultimately engine block failure. Your team didn’t wants to even take the car back in for a trade in for even HALF of what we bought the car for, and yet we were still making payments. Way to screw up a customer forever. Stay away, tread ... Read More

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Google - Nov 16, 2025

I was planning on visiting this dealership to checkout the Mini Cooper Clubman for my wife, BUT she just reminded me how this same dealership sold us a LEMON that didn’t even last us 3 months. We bought a Veloster that had an oil leak which lead to a catalytic converter failure and ultimately engine block failure. Your team didn’t wants to even take the car back in for a trade in for even HALF of what we bought the car for, and yet we were still making payments. Way to screw up a customer forever. Stay away, tread cautiously.

Well. So far I've spent 3 hours waiting to finance a lease purchase. Today sitting 1.5hoursso far (yesterday was 1.5 hours )when I had an appointment and no one will see us yet? Had to go to other location for an actual finance person and still at 90 min wait for her. Ridiculous business practices and shows the lack of care they have for customers. Crazy in this market. Frustrating and would never come back willingly. Maybe sometime today my appointment from 1.5 hours ago will happen? Sighs

I brought my certified pre-own Mazda CX-5 (with barely 22,000 miles) to Mastria for a routine oil change service on June 7th. However, shortly thereafter I noticed oil leak on our driveway, and the oil pressure light soon came on. I took it immediately to the nearest auto shop where it was discovered the drain plug was loose. To get Mastria to acknowledge and redress the situation (which stemmed from their gross incompetence) was a struggle. Eventually, I was able to contact their service manager, Jim Plausse, and brought in the vehicle. An oil analysis and oil change was performed, which ... Read More

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Google - Sep 11, 2025

I brought my certified pre-own Mazda CX-5 (with barely 22,000 miles) to Mastria for a routine oil change service on June 7th. However, shortly thereafter I noticed oil leak on our driveway, and the oil pressure light soon came on. I took it immediately to the nearest auto shop where it was discovered the drain plug was loose. To get Mastria to acknowledge and redress the situation (which stemmed from their gross incompetence) was a struggle. Eventually, I was able to contact their service manager, Jim Plausse, and brought in the vehicle. An oil analysis and oil change was performed, which they claimed showed no damage to the engine. However, an oil analysis only looks for trace elements that show engine wear at that time. It cannot guarantee that further engine damage will not occur in the future. After this encounter, the engine light came on yet again less than a month later. I immediately took it to them again. Again, they topped off the oil and, on my request, a consumption test was started to establish whether the car is burning oil. That same night, the oil pressure light came on. When I checked the oil level, it was below the dipstick's second dot -- I then topped it off with half a quart of appropriate oil as recommended by Mazda car manual. So on Tuesday September 9th I brought in the vehicle again. The service manager, Jim Plausse, clearly saw me and knew I'd address him. Yet he turned his back on me while pretending to be talking on the phone. Clearly trying to avoid me. Their main service advisor, Mark, was extremely condescending and belittling, claiming I told him I repeatedly topped off the oil, including this morning, effectively calling me a liar and insinuating I'm purposefully wrecking my own car just to visit them. This is ridiculous, arrogant, and insulting. I am disappointed in the lack of professionalism and the condescending tone and demeanor of the service advisors (Mark in particular) and the utter indifference of the service manager (Jim Plausse). Consequently, I'll be frequenting other Mazda dealerships, but, before then, I'll reach out to Mazda Corporate and the Better Business Bureau to make sure that this situation is properly addressed, and save other hard-working Mazda owners their time and money by staying away from this dealership.

BUYER BEWARE !!! I VERY HIGHLY discourage you from going anywhere near Mastria Mazda of Raynham, Mass. I purchased a 2025 Kia Carnival there. I do NOT like car shopping as I have never in my 62 years of life ever came across a car salesman that was not deceptive in their practice. I guess it must just be something that happens in that industry. But, Mastria Mazda of Raynham was the worst I've ever encountered. I traded in a van that was previously used to transport my handicapped son. It was just too big for the new nanny to operate. I ... Read More

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Google - Sep 9, 2025

BUYER BEWARE !!! I VERY HIGHLY discourage you from going anywhere near Mastria Mazda of Raynham, Mass. I purchased a 2025 Kia Carnival there. I do NOT like car shopping as I have never in my 62 years of life ever came across a car salesman that was not deceptive in their practice. I guess it must just be something that happens in that industry. But, Mastria Mazda of Raynham was the worst I've ever encountered. I traded in a van that was previously used to transport my handicapped son. It was just too big for the new nanny to operate. I owed almost $12,000 on the outstanding loan. I was told that they would take the vehicle as a trade-in and payoff the loan, which they did payoff. However, on the new loan, they ADDED $10,500 as a "roll-over" to the loan and only credited me $2,000 for the van on the new "P&S" (purchase and sale agreement). I did NOT ask for a warranty, but the P&S showed a charge of $2,500 for a 2 year warranty (on a brand new vehicle that came with a 2 year free warranty). I also did NOT purchase "GAP" insurance (insurance to cover you in the event of a total loss accident to cover the difference between the vehicle value and the outstanding loan, which in this case the dealership knew I would need because they deceptively added the $10,500 to start the loan off for the difference in the traded in van). While still in the showroom, I was approached by Michael Lu, the general sales manager who had the registration to my van that I was trading in his hand. He asked "is this two different people?" pointing to the registration that had my name typed twice on it. I explained that it was two different people, (myself and my son James Jr. who I had co-signed on the loan for the van when I had purchased it a year before for). I explained to Mr. Lu that I was told over the phone prior to coming to the dealership for the new car that a "form" would be given to me for my son James Jr. would have to sign to execute the trade in. Mr. Lu stated, "I'll take care of that". In the finance office, after I signed this computer key pad several times, I asked about the "form" for my son to sign. The girl stated "it's all set". I later learned that someone at the dealership had signed my son's name on the release. I asked for a print out of everything that I signed, and the girl stated (making me feel like a dinosaur because I'm a bit older) "Oh, we don't do that anymore, everything is on "thumb drives" now. " I responded, ok, well I've never used a thumb drive, but ok, give me the documents on the thumb drive. She said, "we don't have any in stock, but I will mail it to you." I was suspicious, but said ok just be sure to mail it to me. Two weeks later, I still had no thumb drive and no copies of what I had signed. I contacted the dealership several times and finally got a response from Michael Lu, the general sales manager who then sent me an email with copies of what I had signed. When I reviewed it all and saw that I was then paying $93,109.00 for a car that I agreed to pay $39,500 for I called the Attorney General's Office. It took over a month, but eventually the dealership obeyed the Attorney General's, Ally Financial's and Digital Federal Credit Union's ORDERS to take back the vehicle and do a complete recission of the sale. The deceptive practices at this dealership are endless. There is no hint of any morals, fidelity or loyalty at this dealership in my opinion. BUYER BEWARE!!!

I came in for an oil change and tire rotation and was told I needed new tires. Upon bring my car to two reputable tire stores, I was told my tread was still in the green and no tires were needed. This was my first time at this Mazda dealership and it will be my last.

I NEVER leave bad reviews for places because I am very understanding that Sometimes stuff happens and places are short staffed, but I am very disappointed in this place after my recent experience. Dropped my car off at 11:30 am yesterday to diagnose three issues: both key fobs keep dying no matter what brand batteries I put in it, the radio keeps going black (there’s a class action lawsuit for this so it should get situated for free), and a squeak noise when I hit 30 to 35 mph that was there when I first got the car and they reset the ... Read More

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Google - Jul 3, 2025

I NEVER leave bad reviews for places because I am very understanding that Sometimes stuff happens and places are short staffed, but I am very disappointed in this place after my recent experience. Dropped my car off at 11:30 am yesterday to diagnose three issues: both key fobs keep dying no matter what brand batteries I put in it, the radio keeps going black (there’s a class action lawsuit for this so it should get situated for free), and a squeak noise when I hit 30 to 35 mph that was there when I first got the car and they reset the transmission and it went away slightly, but not totally and now its getting worse, but they seem to think that it’s not a tranny issue) around 4 PM I received a call that they had not touched my car yet and they would need an extra day. I don’t understand why they didn’t realize they didn’t have enough techs in the shop for the number of cars in the parking lot earlier in the day. They called me the next day and said the key fob issue is because the for one fob the wrong type of battery is in it, even though I’ve tried multiple. The other key fob was on sleep mode. They also said the radio keeps going black because I had a small picture in the corner and that’s causing it to go black due to the touch screen (the screen kept going black prior to me putting the picture up). Also, I have a $189 diagnostic fee, they wanted to keep my car an extra hour on top of this to diagnose this squeak because they don’t hear it during the first hour which is an extra $189. I have a powertrain warranty for 100,000 miles, whenever I have had a warranty the diagnostic fees are included in the warranty. They told me when I got the car it was not a transition issue. They told me they didn’t hear the noise I was talking about, then tried to tell me the noise is rotors not hitting correctly and issue with the brakes wearing inappropriately, even though I just got new rotars about two months ago and my brakes are good. I’m very disappointed because I’ve never had issues here before. They could have atleast given me a discount on the diag fee for making me wait an extra day. I would’ve been so understanding if they were upfront about the waiting. My appointment was scheduled a few days ahead so it was convenient for me. I have heart failure and had a procedure lined up for the next day, they had given me a loaner vehicle which that’s cool but still, they caused me significant stress and kind of messed up my plans to make sure my child was situated etc. overall, I had a poor experience and will now be finding a different Mazda location next time I have issues. UPDATE: Brought it back with a tbs (form for mechanic tells you it’s a common issue and what needs to be done to fix it) for a torque converter for the squeak, it ended up being that. The day after they fixed it, my car died and couldn’t be jumped. They tried to make me pay for towing to get it there but ended up paying for it. When a person called me back after the initial call I made about the issue, the first person I spoke to was in the background talking about our prior phone conversation and sounded really annoyed, sorry but this is not something I did, I’m the one that should be annoyed!! Told me it was faulty battery connections and fixed it, also said my battery is failing, but did no battery test, I asked for the battery test slip and the service writer said “we don’t do that….” Also upon picking my car up it has a new noise that kind of sounds like a bearing…. Again, never had that noise before work on my car, just the chirp noise (that is fixed thankfully). I’m just amazed how awful they are, and have the nerve to ask me to take my bad review down. Once again I have to call and demand they fix the new noise, but am reluctant to because they will make me feel like I am crazy

Initially, I had a good feeling about Mastria Mazda. The staff Colton Connell, the finance manager Bella , and manager Edgar Monterrosa were all warm and welcoming. But like a great movie with a disappointing plot twist, things started to shift once we got into the fine print. My lease buyout was supposed to be $27,524. Somehow, the final purchase price ended up being $28,040. I was told this was because they were “buying the vehicle from themselves” and needed to “inspect it.” Fascinating logic, charging me $500 for the privilege of buying my own car, which I’ve cared for since mile one. ... Read More

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Google - May 27, 2025

Initially, I had a good feeling about Mastria Mazda. The staff Colton Connell, the finance manager Bella , and manager Edgar Monterrosa were all warm and welcoming. But like a great movie with a disappointing plot twist, things started to shift once we got into the fine print. My lease buyout was supposed to be $27,524. Somehow, the final purchase price ended up being $28,040. I was told this was because they were “buying the vehicle from themselves” and needed to “inspect it.” Fascinating logic, charging me $500 for the privilege of buying my own car, which I’ve cared for since mile one. Must be a new industry trend. Then came the financing fun. Despite having solid credit, I got the privilege of watching nine credit inquiries stack up while they hunted for a loan. There were offers at 20%, 18%, and a few other eyebrow-raising rates before finally landing at 9%. I suppose “throw everything at the wall and see what sticks” is a financing strategy now? I also declined all the extra bells and whistles, no GAP insurance, no maintenance plans. It’s a new car. I’m the only owner. But saying “no thank you” to all of that didn’t go over too well. You could almost hear the commission slipping away, and the mood shifted fast. The cherry on top? I had to pay $35 out-of-pocket for an inspection I was told would be reimbursed. That was over a month ago. Since then, it's been an ongoing game of voicemail tag and vanishing accountability. Funny how the follow-up energy fades once there’s no more money to squeeze out of you. To sum it up: friendly up front, slippery in the middle, and invisible at the end. If you like your car buying experience with a side of smoke and mirrors, this is your place. Otherwise, proceed with caution and maybe bring your own magnifying glass for the fine print. *** Update 6/3/25 *** As you can see in their response , I was told to email them to see if they can resolve the concerns even further , all smoke and mirrors , sent the email and have yet to get a response or recognition, all fluff on this dog and pony show but hopefully there are no more victims of this scammy operation

Initially, I had a good feeling about Mastria Mazda The staff Colton Connell, the finance manager, and manager Edgar Monterrosa, were all warm and welcoming. But like a great movie with a disappointing plot twist, things started to shift once we got into the fine print. My lease buyout was supposed to be $27,524. Somehow, the final purchase price ended up being $28,040. I was told this was because they were “buying the vehicle from themselves” and needed to “inspect it.” Fascinating logic, charging me $500 for the privilege of buying my own car, which I’ve cared for since mile one. Must ... Read More

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DealerRater - May 14, 2025

Initially, I had a good feeling about Mastria Mazda The staff Colton Connell, the finance manager, and manager Edgar Monterrosa, were all warm and welcoming. But like a great movie with a disappointing plot twist, things started to shift once we got into the fine print. My lease buyout was supposed to be $27,524. Somehow, the final purchase price ended up being $28,040. I was told this was because they were “buying the vehicle from themselves” and needed to “inspect it.” Fascinating logic, charging me $500 for the privilege of buying my own car, which I’ve cared for since mile one. Must be a new industry trend. Then came the financing fun. Despite having solid credit, I got the privilege of watching nine credit inquiries stack up while they hunted for a loan. There were offers at 20%, 18%, and a few other eyebrow-raising rates before finally landing at 9%. I suppose “throw everything at the wall and see what sticks” is a financing strategy now? I also declined all the extra bells and whistles, no GAP insurance, no maintenance plans. It’s a new car. I’m the only owner. But saying “no thank you” to all of that didn’t go over too well. You could almost hear the commission slipping away, and the mood shifted fast. The cherry on top? I had to pay $35 out-of-pocket for an inspection I was told would be reimbursed. That was over a month ago. Since then, it's been an ongoing game of voicemail tag and vanishing accountability. Funny how the follow-up energy fades once there’s no more money to squeeze out of you. To sum it up: friendly up front, slippery in the middle, and invisible at the end. If you like your car buying experience with a side of smoke and mirrors, this is your place. Otherwise, proceed with caution and maybe bring your own magnifying glass for the fine print.

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Slow and unorganized. 4hrs to test drive 2 cars. 2nd car had a dead battery and ran out of fuel and stalled in front of the showroom, luckly before I drove it.

Service guy left my hood open and had to pullover on highway to close it! Not what I call good service.

If I could give zero stars I would. This experience was and still is an absolute nightmare. I went there on Saturday to look at a car I have been doing research on and loved it but noticed some damage on the back bumper so we put money down that day to hold the vehicle while they got it worked on in the body shop. Dylan who we worked with was great and really nice and helpful but unfortunately the people above him were the complete opposite. I came back in Monday to finalize everything with Ryan the “business coordinator” ... Read More

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Google - Apr 21, 2025

If I could give zero stars I would. This experience was and still is an absolute nightmare. I went there on Saturday to look at a car I have been doing research on and loved it but noticed some damage on the back bumper so we put money down that day to hold the vehicle while they got it worked on in the body shop. Dylan who we worked with was great and really nice and helpful but unfortunately the people above him were the complete opposite. I came back in Monday to finalize everything with Ryan the “business coordinator” he was friendly right off the bat but the typical salesman of coarse. He talked me into doing a warranty even after I told him I wasn’t interested but that’s my fault for going along with it just felt extremely pressured even though he made comments about how their not pressuring. I paid him up front for it. He kept talking about how he just got back from vacation and when he printed my final payment that was due, he requested I get a bank check instead of a personal check for the down payment. I had mentioned to him THREE times that I already put $500 on my credit card and to make sure that price was off the final price. He then tried to argue it was off until I called my husband who luckily took a picture of the original price minus the $500. At that time, Ryan then says “ sorry I’m still a bit hungover I guess” and prints the correct receipt. He tells me the car is in the body shop and will be done by Tuesday if not then Wednesday the LATEST. After back and forth calls and texting to multiple people just giving me the run around, I finally picked my car up on Friday. It was a HORRIBLE experience and I even tried to back out of it but then all the sudden my car was ready when I threatened that. When I picked up my car, Dylan came over to me to give me a receipt that Ryan forgot to give me Monday for the warranty. I then handed him my bank check and we were on our way. I just wanted to get out of there at that point. As I was driving around that day, I noticed the inside was not detailed as promised. It looked like they rushed around to vaccume and there was crumbs everywhere on the dash board and even popcorn kernel’s on the floor. I reached back out to them showing pictures of it and they said I can come back the following week for them to re do it. Also, when I tried to leave a message of my complaints to the general manager, he called my husband back instead of me when I left my name and MY phone number on the voicemail. Felt a bit like he didn’t wanna talk to me because I’m a woman and assumed I know nothing about cars. Now today (the following Monday), the manager calls my husband once again instead of me, asking if he knows where the bank check is because they lost it. Insisted they did not have it and that we probably took it by accident. Then I reached out to Dylan who has been the only person that’s been even a little helpful through all of this, and he said they were able to find it. This whole experience has been EXTREMELY overwhelming, unprofessional, and just totally unorganized. I was going to refer my mom to them because she’s looking for a new car and now I will make SURE she doesn’t go there and no one goes there that I know. Hoping my new car doesn’t have any issues because after all this mess, who knows what could go wrong.

Got used car here and had to get rid of it within 2 yrs. Super overpriced and the car was basically rotting out. And at almost $17,000. Crazy. Went to Hyundai in Raynham and got brand new at almost that price. More reliable. Don’t go here.

If you want to waste your time sitting in their lobby because they are to busy to go over financials then go to Mastria. If you want to pay cash or have outside Financing don’t go to Mastria. They only want you paying them money on the backend through their high financing. Salesmen was nice but not very knowledgeable and making promises he shouldn’t and couldn’t keep. Walking out and not buying a car there was the best decision bad vibes all around better going to a more respectable dealer.

Just want the public to know, do not go to Mastria Mazda. The sales manager is unprofessional and rude. I purchased many vehicles from Mastria . One just over a year ago at Mastria Mazda and never felt that a manager was so disengaged with selling vehicles. They have an all new crew except for one sales associate . I would shop around to other Mazda places like I did. You will notice a difference with respect and professionalism .

I bought a 2023 Mazda CX-30 And the overall buying experience was great with friendly and welcoming staff, they said they would fill up it with gas and put it thru a 1 to 2 hour full detail the day I signed all the paperwork. When Dan texted me that it was ready he just put it in to be clean at 4:30pm and it would be ready by 5pm I was a little surprised. It was fairly clean prior to buying but definitely needed the full detail to get that new car appeal from it. It was detail but not the typical ... Read More

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Google - Mar 8, 2025

I bought a 2023 Mazda CX-30 And the overall buying experience was great with friendly and welcoming staff, they said they would fill up it with gas and put it thru a 1 to 2 hour full detail the day I signed all the paperwork. When Dan texted me that it was ready he just put it in to be clean at 4:30pm and it would be ready by 5pm I was a little surprised. It was fairly clean prior to buying but definitely needed the full detail to get that new car appeal from it. It was detail but not the typical full detail you would expect if you paid for the service. So that was just a sales pitch and I get it but I wish that was it. When I picked it up it didn’t even have a full tank of gas and on top of having I have to come back 3 days later just to get a sticker. It was rejected the first time they put it through due to what they claimed was the battery being disconnected when they did Service on it after it was returned from lease and not driven enough miles to reset the computers.

UPDATE: while I had a great experience with sales, I found that after my purchase customer service was severely lacking by Mastria Mazda. I dealt directly with the manager (Mike) who tried to sell me several falsehoods regarding issues during the lease turn in process as well as with the specialty insurances and coverages they try to get you to buy at the finance table. Fortunately my previous dealership, Premier Mazda of Cape Cod, was able to navigate the falsehoods and lack of help that Mastria couldn’t find it in them to provide in helping my transition from one ... Read More

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Google - Feb 18, 2025

UPDATE: while I had a great experience with sales, I found that after my purchase customer service was severely lacking by Mastria Mazda. I dealt directly with the manager (Mike) who tried to sell me several falsehoods regarding issues during the lease turn in process as well as with the specialty insurances and coverages they try to get you to buy at the finance table. Fortunately my previous dealership, Premier Mazda of Cape Cod, was able to navigate the falsehoods and lack of help that Mastria couldn’t find it in them to provide in helping my transition from one vehicle to another. I would caution anyone returning a lease to Mastria to look into their options at other dealerships that will help them navigate the incidentals as Mastria proved they are happy to wash their hands of their customers and send them directly to corporate. Easy transaction, no extra time spent waiting on manager discussions while negotiating, knew the vehicle well and was able to address any features I wasn’t fond of that I had from a previous Mazda. Paperwork was done quickly and efficiently. They hustled through the vehicle prep on their end to allow me to take home the vehicle despite my time constraints.

Here is a suggestion from my mechanic in Marion, MA to Mastria "mechanics" re: their next customers who come in with a mouse nest in their car fan: REPLACE THE RESISTOR at the same time you replace the heating/AC system. It will save the customer hundreds of dollars. Doreen Adams

I can’t help but feel a victim of bait & switch. Mastria Mazda advised me over several routine service visits (oil changes etc) that the front axle boot needed to be replaced. I also had a problem with moving the driver seat forward and they advised it needed a replacement part. Finally scheduled a service appt for the work recco’d by Mastria only to have them advise me I needed much more work for many more $$ than originally suggested. No longer a fan! What’s the point of regularly servicing the vehicle with the dealer (who sold you ... Read More

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Google - Oct 3, 2024

I can’t help but feel a victim of bait & switch. Mastria Mazda advised me over several routine service visits (oil changes etc) that the front axle boot needed to be replaced. I also had a problem with moving the driver seat forward and they advised it needed a replacement part. Finally scheduled a service appt for the work recco’d by Mastria only to have them advise me I needed much more work for many more $$ than originally suggested. No longer a fan! What’s the point of regularly servicing the vehicle with the dealer (who sold you the car) if they don’t advise you correctly of the work needed? Went from an approx $900 estimate when I drove in to well over $6k when I pulled away.

I wouldnt recomend this dealership. I bought a truck with cash and a lot of it and got nothing promised. The sales guy made a big stink about being on salary rather than on comission and claimed that that garanteed better service. Again rubbish. He didnt once respond to either my calls or emails

They treat women differently!! The last visit I told them about a tire that had a nail in it. They said they would fix while getting an old change. I waited for my service and was told it was done. I paid and was ready to drive off. I didn’t see that they fixed my tire on the slip so I went back into ask. The guy acted like I never said anything… then had to have the car brought back to the bay. Actually watched the guy pull the nail out of my tire. I hate that mechanics ... Read More

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Google - Aug 27, 2024

They treat women differently!! The last visit I told them about a tire that had a nail in it. They said they would fix while getting an old change. I waited for my service and was told it was done. I paid and was ready to drive off. I didn’t see that they fixed my tire on the slip so I went back into ask. The guy acted like I never said anything… then had to have the car brought back to the bay. Actually watched the guy pull the nail out of my tire. I hate that mechanics treated me like I didn’t say anything. If I hadn’t looked I would have driven away and then have to come back, wasting more of my time!!!

Poor service and just inconsideration on the sales department with the experience we just had. My husband drove 2 hours after work to look at a car that he was in contact with one of the sales reps for 2 days only to find out once there it was not able to be financed due to the age of the car. Before someone drives 4 hours total to see a car it’s probably a good idea to explain this is a cash only sale. Do better !

One of the things you should not trust dealer is that they lie. I got a coupon on their official website for a complimentary multi-point inspection. I reached out to book for an appointment, and they told me it will be a 99-points inspection. Upon arrival, the service desk person asked me if I had any problem with the car. I said no currently, but I wanted to inspect the car. That person then replied, "We only jack up your car, look at your lights, and wiper. I can also do it outside for you." When I asked, &... Read More

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Google - Jun 29, 2024

One of the things you should not trust dealer is that they lie. I got a coupon on their official website for a complimentary multi-point inspection. I reached out to book for an appointment, and they told me it will be a 99-points inspection. Upon arrival, the service desk person asked me if I had any problem with the car. I said no currently, but I wanted to inspect the car. That person then replied, "We only jack up your car, look at your lights, and wiper. I can also do it outside for you." When I asked, "I thought this is supposed to be a 99 points inspection?" He then replied, "We called it that, but we don't really do it." I did tell them I bought a used car from somewhere, and I wanted to check. Then, they told me I should pay for a used car inspection that costs $179. So, I walked out. You know all this is a scam tactic by the Dealer. What a waste of time. They probably selling this service to people if you don't ask for details. Sometimes, you just want to bring your car to be checked by a trustable mechanic, but I guess you can't find it here at the Dealer. Don't trust their 99 points inspection. They do nothing other than checking wipers, and lights, which you can also do it at home yourself.

These guys are scammers. Avoid buying anything pre owned here and get everything they tell you in writing. Tried to pressure us into purchasing a car that had serious mechanical issues.

Worst car buying experience I've ever encountered. Very poor customer service! Would never recommend, please stay away!

Bought a used CX-5 about 6 months ago and have had problems since. About a month and a half after buying the car (when it was out of warranty), the check engine light came on. I was advised it was the O2 sensor and replaced that. A few weeks ago, same code comes back and was advised it was the other O2 sensor. A few weeks later, same code. It is now looking like I will have to replace the catalytic converter. Tom, the agent I worked with assured me that they have a rigorous inspection of all used cars to ... Read More

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Google - May 9, 2024

Bought a used CX-5 about 6 months ago and have had problems since. About a month and a half after buying the car (when it was out of warranty), the check engine light came on. I was advised it was the O2 sensor and replaced that. A few weeks ago, same code comes back and was advised it was the other O2 sensor. A few weeks later, same code. It is now looking like I will have to replace the catalytic converter. Tom, the agent I worked with assured me that they have a rigorous inspection of all used cars to avoid "spending a bunch of money a few months after you buy it" (his words). I have no way of knowing if this was a known issue, but looking back I was told the car would be ready a couple days after I agreed to purchase it. I did not get the car for about 2 weeks. This is in addition to it taking nearly 4 months and multiple calls to Tom and management (many that weren't returned) just to be reimbursed for the inspection costs. I do love the car overall, but I would avoid Mastria unless you want a headache to go along with your purchase.

Updated: While the buying experience was great, the financing piece left a lot to be desired. I signed paperwork agreeing to a lower sales price, which the finance person supposedly worked off of, although I never saw it again. The finance person only spoke in final monthly payments, never sharing the path to get there. After receiving my loan paperwork a couple of weeks after the sale, I noticed the sales price was incorrect; it was not what was agreed to, signed for, or even the original price, so who knows where it came from. I contacted Alex, who saw ... Read More

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Google - May 3, 2024

Updated: While the buying experience was great, the financing piece left a lot to be desired. I signed paperwork agreeing to a lower sales price, which the finance person supposedly worked off of, although I never saw it again. The finance person only spoke in final monthly payments, never sharing the path to get there. After receiving my loan paperwork a couple of weeks after the sale, I noticed the sales price was incorrect; it was not what was agreed to, signed for, or even the original price, so who knows where it came from. I contacted Alex, who saw the discrepancy and said a refund would be processed. That was almost two months ago, and Mastria Mazda has ignored all attempts at further communication. If you plan to buy a car here, bring your own financing because their process is a total joke. Great and painless buying experience with Alex Maciel. He answered questions we didn't even know we had and was very patient walking us through the entire process.

I liked the pre-owned, confirmed from them that I can visit if there is a possibility of negotiation, they said yes. But when I visited they didn't give a discount for a single penny. Disappointed

Very rude. Went to look at the cx5 and was told buy it today or come back to look next week. Will never go there again.

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I had a very bad experience purchasing my vehicle here back in the summer of 23; I haven’t gotten around to leaving a review until now. My advisor Colton was very dismissive and when my vehicle was given to me he seemed annoyed to going over the infotainment system and how to use it. He did not and I had to go online later on to figure it out. The dashboard was also dirty. As I was driving home, I called him to notify that I had a rip in steering wheel. Multiple calls and texts went ignored and when ... Read More

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Google - Mar 29, 2024

I had a very bad experience purchasing my vehicle here back in the summer of 23; I haven’t gotten around to leaving a review until now. My advisor Colton was very dismissive and when my vehicle was given to me he seemed annoyed to going over the infotainment system and how to use it. He did not and I had to go online later on to figure it out. The dashboard was also dirty. As I was driving home, I called him to notify that I had a rip in steering wheel. Multiple calls and texts went ignored and when I had time to go in the following month he told me they did not have the material to fix my steering wheel (both verbally and via text) and he was “going to call a guy to see if he can fix it”. Mind you I purchased a new car. There should not be rips anywhere. I have numerous text messages of him giving me the run around. I continued to call and later was told too much time had passed. Is this what they do? Give you the run around and come back and say too much time has passed? Biggest regret was purchasing a vehicle here and also referring my mom, who also gave them business within the same week. I had to wait a month for my car to come in. Had I known what I was going to experience later on, I would have never done so.

Customer service no good

Very dissatisfied and won’t be back for service.

I had the worst experience at this dealership, if I could give 0 stars I would. I went to this dealer with my 78 yr old mother in-law who was looking to buy a car. She found a used one that she liked but it had a small dent on it and some scratches on it. The sales manager said that the dent must have happened in the lot and that they would fix it and buff out the scratches, all we need is a deposit. So she agreed to buy it and left a deposit. They called her and said it ... Read More

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Google - Mar 12, 2024

I had the worst experience at this dealership, if I could give 0 stars I would. I went to this dealer with my 78 yr old mother in-law who was looking to buy a car. She found a used one that she liked but it had a small dent on it and some scratches on it. The sales manager said that the dent must have happened in the lot and that they would fix it and buff out the scratches, all we need is a deposit. So she agreed to buy it and left a deposit. They called her and said it was ready and to stop by and look at it. Well, the car looked worse than it did prior to the repair and the interior was filthy. The sales manager said that's as good as its going to get, so she decided not to purchase the car and asked for her deposit back. He said ok but he couldn't refund her then because someone was on the computer and he would do the refund later, I guess they only have 1 computer. 4 days went by and still no refund, so she stopped by and was told it still hasn't been processed so they did it then. The sales manager then said we have another vehicle that just came in if you want to look at it and she said ok. She really liked the car so I went back with her to test drive it and she liked it. So she made an offer which was a little lower than what they were asking and he said they couldn't budge on the price, so she said fine and was going to pay cash for the car. so they said ok have a seat and the finance person would be with us soon. We waited over an hour for this guy and then when we finally went in the office we were there over another hour as he was typing for ever, remember she is paying cash so I am not sure what was going on. We were at dealer for almost 4 hrs finalizing the deal, are you kidding me? So after everything was complete they said they don't have the title yet and it will be 1 to 3 days and they will call when it arrives. 5 days go by and no call so she called them and they said it will be ready tomorrow they are waiting for a part, what part she asked, and they said a minor part. So she called the following day and the sales manager said sorry we still don't have the title and it will be 6 to 8 weeks before they think they'll have the title, so they LIED about the part they were waiting for. They said you can wait or get your money back, she decided to get the money back. The next day I looked on their website and the same vehicle that they didn't have the title for was listed at a lower price then what she was going to pay for it, remember he said he couldn't budge on the price so why is it lower. The whole experience was terrible and very shady. We felt like everything they said was a bunch of lies. my mother in-law was so disappointed, she felt like they tried to take advantage of her and also discriminated against because of her age. She doesn't even want to buy a new car anymore after what she experienced at this dealership. STAY AWAY!!!